• Live chat with customer service:

Get instant support directly from your EDC-MoveStar® system! Chat live with our team & easily share screenshots, docs, or images to resolve your queries faster & more efficiently

• Customizable dashboard with widgets:

Design your workspace your way! Add, arrange, & personalize widgets to create a dashboard that keeps your most important tools & data front and center.

• Company wikis:

Empower your team with a dedicated knowledge hub! Create and organize wikis for policies, procedures, best practices, and more, ensuring your team always has access to the info they need

• Quick access history:

Instantly view your last 15 actions – whether it was opening a lead, editing a move, creating an estimate, or anything else – just click on any action & you’ll be taken to it, saving your time & keeping you organized!

Smarter Communication Support

Let MERCED™ AI partner with you on calls & emails to:

• Transcribe & summarize
• Highlight action items
• Escalate tone-based issues to supervisors
• Spot repeat issues & trends in communications
• Identify team member standouts & training opportunities

Powerful Automation Tools

Do more with less time — MERCED™ can:

• Extract shipment weights from weight tickets (gross, tare, net)
• Compose polished emails or documents
• Read & import data from uploaded docs (incl. weight tickets!)
• Summarize CSS comments & LOW records instantly

Smart Docs & Language Help

MERCED™ helps you manage info across formats & languages:

• Turn paper docs into digital ones
• Ask industry-specific questions & get quick answers from a variety of pre-uploaded industry docs (SME-powered)
• Handle multiple languages with ease
• Create & save reusable email templates
• Summarize long notes & conversations into action-ready highlights

• Lead tracking & conversion:

Effortlessly capture leads, including integrations with your website(s) and other lead sources. Manage leads from initial inquiry to conversion with workflows; scheduled communications; quick and accurate pre-move surveys and estimates; and other features that empower you to convert more leads, generate more revenue, and nurture customer loyalty for future business

• Easy quoting & estimates:

Quickly provide accurate and competitive quotes to potential customers using a variety of rating types, such as tariffs, distance, weight, services, etc. EDC-MoveStar® can also auto suggest estimates based on your own configuration for quicker and more compliant rating

• Automated alerts & reminders:

Send & receive automated follow-ups, communications, alerts, and updates to/from prospects, partners, & clients

• Efficient survey & estimation:

Conduct phone, video, and on-site surveys with ease, creating accurate estimates in minutes

• Instant customer communication:

Email or text customers on the go with our mobile app to expedite the booking process

• Detailed documentation:

Create thorough documentation during surveys, including photos and notes, to support accurate estimates and comprehensive records for your customers and your team

• Streamlined dispatch management:

Coordinate dispatch for local, regional, and long-distance moves while seamlessly integrating with your warehouse, fleet, and HR to ensure efficient resource allocation

• Real-time job tracking:

Gain complete visibility into your moving operations with real-time tracking. Monitor job progress, track fleet locations, and manage your entire moving process

• Resource optimization & allocation:

From personnel scheduling to inventory management, EDC-MoveStar® provides data-driven insights to minimize costs and enhance customer satisfaction, ultimately improving the profitability and efficiency of your moving company

• Versatile move management:

EDC-MoveStar® empowers you to handle ALL move types, including residential, removals, commercial, local, long distance, office, forwarding, asset-based, COD, US Government, US Military, US Embassy, & more!

• Efficient task assignment:

Allocate resources, manage schedules & capacity, offer jobs to agents, and coordinate with customers, ensuring that every detail is accounted for. Use automated workflows and reminders to stay on top of the move and manage your communication with shippers and agents

• Customer-centric communication:

EDC-MoveStar® facilitates seamless interactions with customers, providing updates, addressing concerns, and ensuring a positive moving experience, helping you build lasting relationships with your clients and prospects

• Digital inventories:

Use our user-friendly mobile app on Apple and Android devices to complete digital inventories. No need for emails or printing, & inventories sync automatically, from the curb to the office

• On-demand training:

Access our video library with tutorials and tips for completing digital inventories using our app, equipping your team with the knowledge they need for effective inventory management

• Mobile app:

Easily complete digital inventories (adding damages, high-value items, comments, photos, and more), obtain e-signatures from the curb that auto-sync back to the office, and complete industry forms all within one seamless app. And best of all, our app is a native app, meaning you don’t need an Internet connection to use it!

• Live warehouse insights:

Have real-time visibility into warehouse capacity and track shipment locations instantly, optimizing space management and enhancing efficiency

• Timely shipment alerts:

Easily identify incoming shipments and track any delays, ensuring you can address potential issues promptly to meet customer expectations

• Remote shipment control:

Receive and release shipments from anywhere with our mobile app for streamlined warehouse operations and rapid response to changing requirements

• Job costing & revenue distribution:

Allocate costs, calculate profitability, and distribute revenue across your moving projects, providing valuable insights for informed decision-making

• Payroll management:

Generate payroll files quickly and accurately, ensuring that your moving company's employees are paid on time and accurately, while also reducing administrative overhead

• Seamless accounting system integration:

Integrate with your existing accounting system(s), including QuickBooks, Great Plains, Sage, and more

• Claims management:

Easily document and track claims related to damaged or lost items during the move to ensure efficient communication with customers, faster resolution, and improved customer satisfaction

• Automated documentation:

Maintain comprehensive records, including photos and descriptions of damaged items, making it easier to process claims and maintain transparency with your clients

• Analytics for continuous improvement:

Gain insights from claims data to improve your moving processes with our analytics tools that allow you to identify trends, root causes, and areas for improvement, helping you reduce future claims and enhance overall service quality

• Comprehensive company data:

Access critical company performance data at your fingertips, including leads, shipments, claims, surveys, billing, and more

• Performance insights:

Gain valuable insights into both company and branch-level performance metrics, so you can track successful strategies and areas needing improvement for better decision-making

• Flexible reporting:

Enjoy configurable and customizable reports, tailoring the information to your specific needs. Customize your data visualization for a more detailed and effective analysis of your moving business

EDC-MoveStar® includes EDC Mobile™!

The perfect companion mover & crew app with tools for sales, surveys, estimates, inventories, warehouse, crew, management, & more!

Easily complete digital inventories (adding damages, high-value items, comments, photos, and more), obtain e-signatures from the curb that auto-sync back to the office, and complete industry forms all within one seamless app. And best of all, our app is a native app, meaning you don’t need an Internet connection to use it!